Assessment and Audit
Registering as a Green Key Global member is quick, easy, and can be completed online. Once registration is complete, you will receive an email confirming your login information and instructing you on how to access the online self-assessment.
For information on how to become a Green Key Global member, click here.
To meet the requirements in order to become certified through Green Key Global, you must answer all of the Mandatory Questions in a positive manner.
To see the mandatory questions, click here.
Understanding that not all hotels offer food and beverage services or meeting facilities, a participating property is given the option to opt-out of one or both of these sections prior to beginning the self-assessment. The system is designed to adjust its calculations to ensure a hotel’s score is not affected by opting out of these sections.
The programs and offerings listed on this site are currently only available to hotels in Canada and the United States. If you are interested in obtaining sustainability certification and your hotel is not in our region, we urge you to connect with our international counterpart.
For more information on Green Key’s international counterpart, click here.
Congratulations, you’ve received your Green Key certification! The next step is to promote your sustainability initiatives to staff and guests and maintain and improve sustainable practices at your property. Refer to your personalized reports for tips on improving your rating. To access your toolkit with promotion and process resources, click here.
A GDS (Global Distribution System) is a worldwide conduit between travel bookers and suppliers, such as hotels and other accommodation providers. It communicates live product, price and availability data to travel agents and online booking engines and allows for automated transactions.
If you do not know your GDS codes, you can search for your property and retrieve your GDS codes easily here.
- The chain code refers to the two letters at the beginning of the code ex.WW 485uvvd77
- The property code refers to the rest of the letters and/or numbers listed ex. WW 89u4rry
- If you do not have GDS codes (see above question on how to find them) type in NA in all the fields
Your Green Key Global membership expires one (1) year from the time your property completes the registration. Approximately 60 days prior to your expiry date, you will be issued a renewal reminder along with instructions for keeping your membership up-to-date. For further details please contact us.
Your login and password can be automatically retrieved by supplying us with the email address associated with your account.
If you require assistance, please contact us and a member of the Green Key Global team will be happy to help.
Sustainability claims are verified during the rigorous assessment and audit process. During the assessment, a property must require documentation for many of the questions to ensure accuracy and validity in the answers.
A mandatory audit is then conducted and must be re-done every 3 years to verify the claims made during the assessment process and provide an accurate score for the property.
Watch this self-assessment walkthrough video
Watch this video on what to expect when preparing for your audit.
The Green Key Eco-Rating Self-Assessment consists of approximately 215
questions related to various areas of sustainable hotel operations. Each question
has been assigned a specific point value based on the environmental and social
impacts a particular action has and its associated impact on guests, employees,
management, and the local community.
Green Key Rating:
- 1 Green Key – 1% – 19.9%
- 2 Green Keys – 20% – 39.9%
- 3 Green Keys – 40% – 59.9%
- 4 Green Keys – 60% – 79.9%
- 5 Green Keys – 80% – 100%
It is important to recognize that Green Key Global ratings are awarded based on a percentage range and not every hotel in a specific rating level will be doing exactly the same things. For example, one 3 Key property may have recycling bins in each guest room; another 3 Key property may not have recycling bins in each room but staff separate recyclables from the garbage in the back-of-house area.
You can re-take the online assessment as many times as you would like before submitting for an audit. However, once you have submitted for the audit the assessment is locked and you can no longer make any changes. If you have any more questions regarding the audit process, contact us.
Audits help Green Key Global to verify the validity of the hotel’s self-assessment. In both cases, hotels are expected to upload supporting documentation prior to signing up for an audit. A virtual audit is hosted using video conferencing platforms such as Zoom, Teams or Google Meet. An in-person audit involves a verifier traveling to the hotel to complete the audit. Both audits are conducted with the same level of rigour.
Note that Green Key Global recommends a virtual audit as it is more cost‑effective and better for the planet as there is no carbon footprint associated with it.
For hotels outside of Quebec, there is a choice between a virtual or on-site audit.
Hotels in Quebec are advised to complete an on-site audit.
There is no set time limit to complete the process. You can take as long as you need to complete the assessment and schedule the audit. Ensure you save progress along the way if you are completing over a period of time.
Note that your certification is not valid until the assessment and audit process is complete.
Should you wish to re-take before the 3 years, you will still need to pay for the requested audit.
A property that is certified through Green Key Global has met our standards which are continuously revised and improved to be aligned with latest sustainability standards.
A property certified through Green Key Global regularly goes through s rigorous assessment and audit process in which they are assessed in the following areas:
- Energy conservation
- Water conservation
- Solid waste management
- Hazardous waste management
- Indoor air quality
- Community outreach
- Building infrastructure
- Land use
- Environmental management
For more information on what it means for a hotel to be certified by Green Key Global, click here
The Green Key Global programs are designed to assist a hotel in determining its current environmental footprint. How a hotel chooses to use the information and recommendations presented in its final report is left to its discretion.
Guest satisfaction is the foundation of the hotel industry. The majority of hotels take customer feedback to heart and have processes in place for timely and effective responses. If you have comments, feedback or suggestions as to how the property could improve its initiatives take some time to complete the customer comment forms, leave a letter, send them an email or ask to speak with the General Manager or Customer Service Manager. Feel free to ask about the hotel’s environmental initiatives if you can’t find information on their website or the in-room directory. Any hotel that is proud of its initiatives will be more than happy to share their successes and challenges with you.
Comments and/or complaints about rated hotels sent to Green Key Global will be filed and retrieved when the hotel due for an audit.