|I have misplaced my login information. How do I access the system?|
|Your login and password can be automatically retrieved by supplying us with the email address associated with your account. Otherwise please contact us and we will be happy to help.|
|How do I become a Green Key Rated property?|
|Registering for the Green Key Eco-Rating and/or Green Key Meetings Program is quick, easy and can be completed online. Individual hotels can sign up by clicking here. Once registration is complete, you will receive a Welcome Email confirming your login information and instructing you on how to access the online self-assessment.|
|How much does it cost to become a Green Key Rated hotel?|
Membership in either of the Green Key Programs must be renewed on an annual basis in order to maintain your status as a rated property and to continue receiving the benefits associated with membership.
Companies wishing to register 10 or more properties may be eligible for a discount. Please contact us for more details.
|How do I find a Green Key Rated hotel?|
|To find a Green Key Rated hotel near you, click here.|
|Do Green Key Ratings only apply to hotels?|
|The Green Key Program Eco-Rating Program was originally designed to cater to lodging facilities with approximately 30 or more rooms although a number of smaller properties, such as Motels, Inns, B&Bs also participate. At this time Green Key Global does not rate campgrounds.
We also offer the Green Key Meetings Program, a comprehensive assessment tool for lodging and event facilities that host meetings of any size. Developed with the assistance of senior meeting planner professionals the Program is an excellent tool for Travel, Meeting and Conference Planners in determining a facility’s level of commitment to environmental issues.
|How many hotels are currently active in the Green Key Program?|
There are currently 1,607 hotels participating in the Green Key Eco-Rating Program. Of those members that have completed the assessment, the Key Rating breakdown is as follows:
Green Key Rating Hotels
1 Green Key 9
2 Green Keys 177
3 Green Keys 623
4 Green Keys 556
5 Green Keys 50
The numbers of active hotels in the Green Key Eco-Rating Program change almost daily as new properties join and complete the self-assessment. The figures presented here are automatically updated as these changes occur. Only hotels that have completed the self-assessment and received their Green Key Rating are listed on the Find Green Key Hotels page.
|How are the ratings determined?|
The Green Key Eco-Rating Self-Assessment consists of approximately 160 questions related to various areas of sustainable hotel operations. Each question has been assigned a specific point value based on the environmental and social impacts a particular action has and its associated impact on guests, employees, management, and the local community.
Based on the fact that ratings are awarded based on a percentage range, not every hotel in a specific rating level will be doing exactly the same things. For example, one 3 Key property may have recycling bins in each guest room; another 3 Key property may not have recycling bins in each room but staff separate recyclables from the garbage in the back-of-house area.
For more information click here.
|Is it possible to view the self-assessment questions before joining?|
|Do you do on-site inspections of rated properties?|
|At this time approximately 20% of rated hotels are inspected annually.|
|I recently stayed at a Green Key Rated property and don’t feel they live up to their rating. Who do I speak to?|
The Green Key Eco-Rating Program is a voluntary, self-administered audit designed to assist a hotel in determining its current environmental footprint. How a hotel chooses to use the information and recommendations presented in their final report is left to their discretion.
Guest satisfaction is the foundation of the lodging industry. The majority of hotels take customer feedback to heart and have processes in place for timely and effective responses. If you have comments, feedback or suggestions as to how the property could improve its initiatives take some time to complete the customer comment forms, leave a letter, send them an email or ask to speak with the General Manager or Customer Service Manager. Feel free to ask about the hotel’s environmental initiatives if you can’t find information on their website or the in-room directory. Any hotel that is proud of its initiatives will be more than happy to share their successes and challenges with you.
Comments and/or complaints about rated hotels sent to Green Key Global will be filed and retrieved when the hotel in question is due for an on-site inspection. Green Key Global does not respond directly to guest complaints.
|Is the program available in other Countries?|
|Yes. The Green Key Eco-Rating Program and Green Key Meetings are currently active in Canada, the United States and more than 20 other countries.|
|Does the Green Key Program take limited-service properties into consideration?|
|Understanding that not all hotels offer Food & Beverage Services or Meeting Facilities, a participating property is given the option to opt out of one or both of these sections prior to beginning the self-assessment. The system is designed to adjust its calculations to ensure a hotel’s score is not affected by opting out of these sections.|
|How long does the self-assessment take to complete?|
|This depends on a number of factors: the size of the property; if it is a full-service or limited-service property; the number of relevant staff involved and their availability; and programs already in place. In general, completion of the self-assessment will take a property anywhere from 2 – 5 days.|
|Which employees should be involved in completing the online self-assessment?|
|Members are strongly encouraged to involve their Green/Environmental Committee (if applicable), as well as the head of each major department i.e. Head Housekeeper, Director of F&B, Head Engineer, Purchasing, etc. Involving these individuals ensures that the answers provided are consistent and accurate across the entire self-assessment.|
|How often can a property update its self-assessment to see if its rating has improved?|
|Properties are provided with the opportunity to update their self-assessment once per year, usually at the time of their annual renewal.|
|How do I renew my Green Key membership?|
|Your Green Key membership expires one (1) year from the time your property completes the registration unless otherwise arranged. Approximately 60 days prior to your expiry date, you will be issued a renewal reminder along with instructions for keeping your membership up-to-date. For further details please don’t hesitate to contact us.|
|How often do you revise/update the questions?|
|The Green Key Eco-Rating and Green Key Meetings Programs undergo a major review and revision process every five years. Minor updates are made as required. The Green Key Eco-Rating Program was last updated in 2016 and the Green Key Meetings Program was last updated in 2014.|